Upon confirmation, you will see the payment complete page which includes a booking number. A notification with an E-Ticket attachment will be sent to the email that you used to make your booking. Alternatively, you may click on the “Download Ticket” button on the payment complete page in order to save the E-Ticket for your redemption.
3D Secure was created for Visa/MasterCard/JCB to further secure CNP's (Cardholder Not Present) internet transactions which creates a 'trust chain' for every secure payment made. This creation is to ensure users that even when shopping online all your information and transactions are exclusively meant to be used by you only. Each credit card has its own version, for Visa, it is 'Verified by Visa' whereas MasterCard it is 'MasterCard SecureCode'.
When you pay with a 3D secured credit card, the 3D secure service launches automatically. After entering your credit card number and submitting your payment details, a 3D secure window will appear and your card issuer will display an authentication page. Enter your OTP/ TAC number and click submit. Once your identity is verified, your will proceed to checkout.
You may still register for 3D secure services with your credit card issuing bank. For further assistance, please contact your credit card issuing bank directly for updated information regarding the 3D secured card.
All transactions are subject to the approval of your issuing bank/payment provider. If your transaction was denied by your issuing bank, we will not be able to process your payment. Contact your issuing bank for more information regarding the failed transaction. We are unable to contact your issuing bank on your behalf due to customer privacy policies.
If your card has 3D Secure, you must authenticate your transaction to complete the payment. Your transaction will be declined if authentication fails.
For a successful transaction with your credit/ debit card:
You may also purchase the tickets at the ticketing counters located at Penang Hill Lower Station.
You will receive a transaction notification from iPay88 via its email (sales@iPay88.com.my) as well as an online ticket confirmation (E-Ticket) email from Penang Hill if your online transaction is successful.
Kindly check on your junk/ spam mail if you do not find the E-Ticket in your inbox.
If you have entered the wrong email address when purchasing, kindly send your updated email address to inquiries@penanghill.gov.my for us to resend the confirmation email to you.
Alternatively, you may redeem the purchased ticket(s) at our ticketing counter by providing your email address or phone number to the ticketing personnel.
Online tickets are redeemable within 14 days from the selected 'visit date'. Once redeemed, tickets are considered sold and not changeable under any circumstances. The ticket is valid for single use only. For further inquiries, please email us at inquiries@penanghill.gov.my.
No, online purchase must be made at least 24 hours before your visit date.