Frequently Asked Question

What are the payment options available?

• For credit card options, you may pay with Visa or MasterCard.


• FFor online banking options, you may pay with Maybank, CIMB, RHB, Hong Leong Bank, AmBank, BSN, AffinBank, iRakyat, Alliance Bank, Bank Islam, HSBC, KFHonline, Bank Muamalat, OCBC Bank, Standard Chartered, UOB and Public Bank.

How do I know if my payment got through?

Upon confirmation, you will see the payment complete page which includes a booking number. A notification with an E-Ticket attachment will be sent to the email that you used to make your booking. Alternatively, you may click on the “Download Ticket” button on the payment complete page in order to save the E-Ticket for your redemption.

What is 3D Secure for credit card payment?

3D Secure was created for Visa/MasterCard/JCB to further secure CNP's (Cardholder Not Present) internet transactions which creates a 'trust chain' for every secure payment made. This creation is to ensure users that even when shopping online all your information and transactions are exclusively meant to be used by you only. Each credit card has its own version, for Visa, it is 'Verified by Visa' whereas MasterCard it is 'MasterCard SecureCode'.

What happens during a 3D secured credit card payment?

When you pay with a 3D secured credit card, the 3D secure service launches automatically. After entering your credit card number and submitting your payment details, a 3D secure window will appear and your card issuer will display an authentication page. Enter your OTP/ TAC number and click submit. Once your identity is verified, your will proceed to checkout.

What if I do not have 3D Secure?

You may still register for 3D secure services with your credit card issuing bank. For further assistance, please contact your credit card issuing bank directly for updated information regarding the 3D secured card.

Why was my transaction declined?

All transactions are subject to the approval of your issuing bank/payment provider. If your transaction was denied by your issuing bank, we will not be able to process your payment. Contact your issuing bank for more information regarding the failed transaction. We are unable to contact your issuing bank on your behalf due to customer privacy policies.
If your card has 3D Secure, you must authenticate your transaction to complete the payment. Your transaction will be declined if authentication fails.

How do I prevent my transaction from being declined?

For a successful transaction with your credit/ debit card:

• Ensure that you have sufficient credit or balance.


• Ensure that your payment details have been entered correctly


• Ensure that your credit/ debit card has not been reported stolen or used for fraudulent activity


• Ensure that e-commerce transactions have been enabled for your credit/ debit card

Other than purchasing online at sales.penanghill.gov.my, where can I purchase ticket(s)?

You may also purchase the tickets at the ticketing counters located at Penang Hill Lower Station.

What notifications will I receive once my online ticket purchase is successful via the official website?

You will receive a transaction notification from iPay88 via its email (sales@iPay88.com.my) as well as an online ticket confirmation (E-Ticket) email from Penang Hill if your online transaction is successful.

I did not receive E-Ticket from Penang Hill Online Website after I have made my purchase.

Kindly check on your junk/ spam mail if you do not find the E-Ticket in your inbox.
If you have entered the wrong email address when purchasing, kindly send your updated email address to inquiries@penanghill.gov.my for us to resend the confirmation email to you.
Alternatively, you may redeem the purchased ticket(s) at our ticketing counter by providing your email address or phone number to the ticketing personnel.

Can I change my visit date after I purchase my ticket(s) online?

Online tickets are redeemable within 14 days from the selected 'visit date'. Once redeemed, tickets are considered sold and not changeable under any circumstances. The ticket is valid for single use only. For further inquiries, please email us at inquiries@penanghill.gov.my.

Can I purchase the ticket online and redeem it on the same day?

No, online purchase must be made at least 24 hours before your visit date.